Live from the Web!
Educator, trainer and consultant Lisa Arnold shows you how to get the most from your spa and salon management software.

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REPORTS REVIEW

Monday, September 13, 2010
Noon to 1 p.m., Eastern time

Learn about new reports and functions of your spa and salon software that can help you take a closer look at your business and make educated decisions for improving services, retention, income and profitability.

APPOINTMENT SCHEDULING KNOW-HOW

Monday, October 4, 2010
Noon to 1 p.m., Eastern time

Set up your appointment book to fit your operational style. Learn how to analyze your schedules to determine productivity, to improve the use of staff and facilities and to enhance your overall efficiency and customer service.

TOOLS OF THE TRADE

Monday, November 8, 2010
Noon to 1 p.m., Eastern time

The Tools no successful business can do without: Policy Manual, Menu, P&L Statements. Get these items set up and get the basics of how they will tell you what you need to know to grow your salon or spa!

GOAL SETTING FOR 2011

Monday, December 6, 2010
Noon to 1 p.m., Eastern time

Get ready for 2011. Get started on the RIGHT foot, knowing the areas you need to improve and the things you are doing exactly right!