Monday, February 8, 2010
Noon to 1 p.m. Eastern time
You might be surprised at how important and profitable a well-run Loyalty program can be for your business!
This class will show you how Loyalty programs can keep clients coming in and even increase earnings in these difficult economic - and highly competitive - times.
Learn about the best methods and programs for rewarding truly loyal clients and for targeting customers who will appreciate and take advantage of a “rewards” program.
Monday, March 8, 2010
Noon to 1 p.m. Eastern time
A clean database is a fast database.
Clear out items that bog down your program’s performance. Analyze client records, merge duplicate names, remove expired products, terminated employees and more.
This class will guide you through the tools that will help you keep your records lean and mean for optimum cost-efficiency in your operations and marketing.
Monday, April 5, 2010
Noon to 1 p.m., Eastern time
You already know how important the reception area is when it comes to first impressions and even impulse sales, but did you know you can track the performance of your front desk and improve income, retention and growth? Find out how in this informative class.
Monday, May 10, 2010
Noon to 1 p.m., Eastern time
Recruiting is a strategy just like inventory management and your service mix. However, because we are in a personal care business, knowing how to determine staff needs and hire well is critical to your success. Productive recruiting is a year-round process.
Monday, June 14, 2010
Noon to 1 p.m., Eastern time
Plan your marketing calendar for the balance of the year using data you’ve collected during the first half of the year on customer preference, popular buying trends and your particular client mix.
