Reports Review: Staff Training

Monday, September 21, 2009, Noon, Eastern time

Your spa management software provides detailed, analytical reports that can help make staff training faster and easier.

This webinar takes a look at the information in those reports and discusses how to use them to reduce your costs for new employees.

Retail Madness!

Monday, October 12, 2009, Noon, Eastern time

This webinar is dedicated to measuring retail performance in a variety of ways. In addition, attendees will learn to recognize and quantify signs of poor performance and what steps to take to turn things around.

Retention MATTERS!

Monday, November 16, 2009, Noon, Eastern time

One of our most popular webinars! Retention is probably the most important component of salon success because it tells you that all of the aspects of your business are working. This powerful webinar will show you how to look at retention in a whole new way and take full advantage of your software to manage and grow this essential clientele.

• Learn about NEW retention reports now available to help you even more!
• Evaluate future appointments and rebooking reporting to see trends and correct problems.
• Monitor retention rates with scheduling analysis and other reports that can help you to quickly identify areas for improvement

• Get tips on tracking your marketing efforts to take full advantage of the messages and methods that work
• Consider VIP programs, loyalty programs, referral programs and more to bring in new business and help retain good clients